Terms and Conditions for Delivery
Shing On Building, 139 Queen's Road East Wan Chai, Hong Kong
Pick-up time: Monday to Friday (10:00am-8:00pm), Saturday and Sunday (10:00am-6:00pm).
Customers can select their pick-up date and time at order checkout. There is no pick-up service in the MTR Station or at the door, please come into our store to receive and verify your goods.
Hong Kong Island ($80)
Kennedy Town, Sai Ying Pun, Sheung Wan, Central District, Admiralty, Mid-Levels, The Peak, Wan Chai, Causeway Bay, Happy Valley, Tai Hang, Jardine's Lookout, Tin Hau, Braemar Hill, North Point, Quarry Bay, Sai Wan Ho, Shau Kei Wan, Chai Wan, Siu Sai Wan, Pokfulam, Aberdeen, Ap Lei Chau, Wong Chuk Hang, Repulse Bay, Stanley, Shek O
Tsim Sha Tsui, Yau Ma Tei, Jordan, West Kowloon, Mong Kok, Tai Kok Tsu, Mobil, Lai Chi Kok, Cheung Sha Wan, Sham Shui Po, Shek Kip Mei, Yau Yat Chuen, Hung Hom, To Kwa Wan, Ma Tau Wai, Kau Lung Shing, Ho Man Tin, Kowloon Tong, San Po Kong, Wong Tai Sin, Lok Fu, Diamond Hill, Tsz Wan Shan, Ngau Chi Wan, Ping Shek, Kowloon Bay, Ngau Tau Kok, Kwun Tong, Sau Mau Ping, Lam Tin, Yau Tong, Lei Yue Mun, Beacon Hill.
New Territories ($200)
Tai Wai, Sha Tin, Fo Tan, Ma Liu Shui, Wu Kai Sha, Ma On Shan, Tseung Kwan O, Hang Hau, Tiu Keng Leng, Tsuen Wan, Kwai Chung, Clear Water Bay, Sai Kung, Tsing Yi, Lei Muk Shue, Sham Tseng, Sunny Bay, Tuen Mun, Hung Shui Kiu, Tin Shui Wai, Yuen Long, San Tin, Lok Ma Chau, Kam Tin, Pat Heung, Fanling, Luen Wo Hui, Sheung Shui, Shek Wu Hui, Sha Tau Kok, Tai Po, Tai Mei Tuk.
Remote Areas and Outlying Islands（$400）
Discovery Bay, Ma Wan, Cheung Chau, Lamma Island, Peng Chau, Mui Wo, Disneyland, Hong Kong International Airport and Tung Chung.
*Free shipping will be provided if you spend more than HKD$3000 (except for remote areasand outlying islands)
Our daily delivery slots are: 10:00-13:00pm, 13:00-17:00 and 18:00-21:00.
There is no specified delivery time during our standard hours. During the standard delivery time, we cannot provide you with an accurate arrival time. If you need to arrive at an ideal time, you can consider the "Delivery at Appointed time service"*.
Delivery at Appointed Time
Any deliveries within the appointed time (e.g. 13:00 or 15:00-18:00pm) will have a surcharge of HK$150.00. Please specify the delivery time * on “Notes for the Order".
If the extra $150.00 fee is paid, we will send someone to deliver your order specifically, which will 99% be guaranteed to arrive within the specified time. If not, we will refund the $150 fee.
weather or road conditions, sometimes delays may happen. So, for example, if you want to
receive the goods at 1:00pm, you can write “around 12:30pm-1pm” in the note box.
* Please note that since the store only starts to prepare shipment at 10am, all designated time
before 11am will not be accepted.
Holiday Delivery ArrangementsDuring days such as Valentine's Day, Christmas, Mother's Day, and other major festivals, due to a large number of orders, we cannot guarantee that all goods will arrive on time. The delivery schedule during holidays are 10:00am-18:00pm. Please try to select your delivery time within this time slot. It is recommended to pick up your order at the store during the festival.
Unable to reach out the recipient/ sender
If the recipient refuses to sign for the goods, no one receives the goods, or the recipient is out of contact for more than 15 minutes, the delivery person will return the goods to our store, and the customer will have to bear the delivery cost both back and forth.